VASO | FAQ

How do I start the VASO?

Simply pour in water to VASO after it’s powered via the included AC adaptor, it will automatically start the vaporization and the default sound/music.

It is a Speaker? Can I play my own music like a Bluetooth speaker?

Yes, VASO comes with a built-in speaker with pre-stored natural sounds and relaxing background music. We choose only natural sound and soft background music because the product is designed to help people relax.

No, you can’t play your own music because VASO is not a Bluetooth speaker.

Can I use it as a vase?

Yes, it’s designed to be used as a mini vase which you can put some decorative flowers or branches. If you want put real flower, please pay attention to clean in timely.

Can VASO be disassembled for cleansing?

Yes, simply remove the cap of the VASO. Use a cotton swab to gently clean the bottom of the water reservoir. Then rinse the reservoir with clean water. We recommend cleansing your diffuser after 3-5 days of use for optimal performance.

I don't like the default sound, how can I change?

By pressing the sound button on the back once, VASO will change to another pre-stored music/sound.

What if I don’t like the sound/music at some moments, can I switch off the sound?

Yes, there is actually a mute mode, you can switch the sound off by pressing the sound button at the back of VASO like the way you change sound/music. Stop when you don’t hear any music, which is the mute mode.

Can I adjust the volume?

Yes, you can adjust volume by holding the button, release the button until you get your preferred sound level. VASO will memorize the music and sound level of your last setting.

I know VASO has memory; does it store the volume as well?

Yes, the diffusing mode, music/sound, and sound level will be memorized after 5 seconds of regular operation. VASO will resume all the last setting when next time you start.

Does VASO come with power adapter?

Yes, an AC100-220V/DC 24V power adapter included inside packaging, and the adaptor comes with a 180CM / 6FT long cable.

Are Essential Oils included?

No, all essential oils must be purchased separately. You can pick your favorite ones from local stores like Wal-Mart, Target and most of supermarkets.

Should I use distilled Water?

No, you don’t have to. VASO Diffuser is the most advanced diffuser on the market; you do not need to use distilled water. Just use clean, cool tap water. However, customers with hard water or customers who live in areas with a high mineral concentration in their water supply may choose to use distilled water to prevent scaling.

How much oil and water should I use?

Pour in the water below the reservoir fill line (Max load about 150mL). We recommend 4-5 drops of oil to start to get the feeling, and then adjust to suit your personal preferences and size of your spaces.

What are the benefits of using VASO Diffuser?

There are many benefits to use VASO Diffuser. First, it’s very easy to start, just pour in water. Second, it comes with natural sound and relaxes background music to help creating the environment. Third, it has memory to store all your last settings. Forth, the diffuser uses cold-mist technology, the fragrance character remains consistent throughout the fragrance experience.

Can I stop the light?

No. Unfortunately, you cannot stop the light. But the hidden LED is carefully designed and only comes with very soft light. It’s designed to be on at all time but not disturb your sleep and can be used as the mild night light too.

Can I change the Light Color Like PLAYBULB?

No, you cannot change the LED Light, it’s only available in the default yellow warm light color.

Do I need to use APP for VASO?

No. you don’t need an APP

Should I use warm or cold water?

We recommend using clean, cold tap water.

Does the product emit any noise?

Yes. VASO Diffuser emits a very soft noise. Most users cannot hear it unless they are sitting directly next to it.

Does the product have timer options?

VASO Diffuser will stop and sleep when water is out, it will go back to standby mode and can re-start whenever you pour water in

Does the Diffuser need to be cleaned on a regular basis?

We recommend cleansing your diffuser after 3-5 days of use for optimal performance. Use a cotton swab to gently clean the bottom of the water reservoir. Then rinse the reservoir with clean water.

Will oils clog the product?

No, the VASO Diffuser is designed to efficiently diffuse oil of all viscosities when used as directed. Never use undiluted oils in the VASO Diffuser. Always add clean, cold water to the fill line before adding oils, and clean your diffuser as directed to ensure trouble-free enjoyment.

What is the warranty on this product?

Yes. We offer one year (two months) limited warranty from the point of purchase, against workmanship and materials. Any damage or malfunction caused by misuse, physical abuse, drop, unauthorized opening, repair.