Return & Warranty
MIPOW Return Policy
- All MIPOW products purchased from mipow.com, Amazon Mipow official store and Aliexpress official store are backed by a 1-year warranty. We want you to be 100% satisfied with your MIPOW product so we offer a no questions asked 30 day return policy for all MIPOW products with a full refund or exchange. To request a replacement product under a warranty policy, we require a receipt or proof of purchase(Product purchased from Aliexpress store DO NOT apply to the 30-Day Return Policy).
- Every genuine MIPOW product bought from www.mipow.com is authorized for replacement due to warranty issues, however, we do not off returns or refunds on products bought from other 3rd party retailers(ie:Ebay or any distributor etc) . Please contact their customer support for more information.
30-Day Return Policy
We offer a no questions asked 30-day money-back guarantee policy for all MIPOW products purchased from mipow.com or MIPOW Amazon official store with a full refund or exchange. The product must be returned in the original packaging and we require a receipt or proof of purchase. MIPOW will afford the return delivery cost. If the products purchased directly from mipow.com or MIPOW Amazon official Store please inform your order number/Amazon order number. You have the option to replace the product at no charge or get full refund.
To make a claim, please submit a ticket through www.mipow.com/pages/aftersale-form.
MIPOW products are warranted for 1 year from the date of purchase. You are been promised to repair or replace the defective product during the one year warranty period, to obtain warranty service for your product, please submit a ticket through www.mipow.com/pages/aftersale-form. You need to provide a receipt or proof of purchase and a short video which can display the product issue.
The free withdrawal period starts from the first 30 days the customer receives the products. Over the 30-day period, customer should afford the shipping fee of returning product to us, and we afford the shipping fee of your replacement/repaired product.
How to Exchange or Return/Refund?
To request a exchange or return/refund, please submit a ticket through www.mipow.com/pages/aftersale-form.
Our customer service center will provide you a return label for you to return the product.
- USA warehouse (Los Angeles): For US address only
- UK warehouse (London): For Europe Countries address only
- DE warehouse (NEWCASTLE UPON TYNE) For Europe Countries address only
- Russia warehouse (Moscow):For Russia and Belarus address only
- China warehouse (Hong Kong): For rest of countries
The balance will be refunded back to you after we receive the items
LIMITED LIFETIME WARRANTY
To ensure you have a better shopping experience with MIPOW, If you need to make a claim while the product you have expired the one-year warranty, we are happy to provide you a special offer that you can get 50% off to order a same product or other equal value product (In accordance with mipow.com price).
This warranty does not apply to: (1) Cosmetic damage, such as scratches, nicks and dents; (2) Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (3) Damage to a product that has been modified or altered without the permission of MIPOW; (4) Use not in accordance with the documentation.\
General rules for discount codes
- Only one discount code may be applied per order.
- Discount codes may be used in conjunction with gift certificates
- If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
- If your order does not qualify for any available rebates after you return an item, we will recalculate your order as the regular price.